
State Farm® Insurance Agent Michael Hillman
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alex
October 10, 2025
"Grace was awesome through the whole process! Super knowledgeable and attentive to our needs. She was able to save us a good amount of money just by looking at all the discounts available."
Becky Forloine
October 9, 2025
"I had such a great experience working with Nick at State Farm! From the very beginning, they were professional, responsive, and genuinely interested in helping me find the right coverage, not just selling me something. They took the time to explain all my options clearly, answered every question I had (and I had a lot!), and made the entire process surprisingly easy. He was incredibly patient and human. What really stood out was their attention to detail and the way they went above and beyond to make sure I understood my policies and felt confident in my decisions. If you’re looking for a knowledgeable, kind, and trustworthy agent, I highly recommend Nick at State Farm."
Jamie B. Williams
October 7, 2025
"We would like to thank Grace Donaldson, for her professionalism in the process of obtaining car insurance. Grace has been very informative, polite and flexible with her time, to answer any questions or concerns that we had. Her willingness to provide feedback when asked specific questions has been spot on. Grace has been exceptional! We would definitely refer others to Michael Hillman's State Farm location in Cumming, Ga. Thanks for the experience, Grace, we greatly appreciate it!"
"Thank you so much for your wonderful feedback, Jamie! We’re thrilled to hear that Grace provided you with exceptional service and made the car insurance process smooth and informative. We truly appreciate your kind words and your willingness to refer others to our Michael Hillman State Farm location in Cumming, GA. Grace will be delighted to know her efforts made such a positive impact. Thanks again for choosing us—we’re here whenever you need us!"
Cory Lewis
October 7, 2025
"Always a pleasure calling in to speak to someone."
"Thank you so much for your kind words, Cory! We're delighted to hear that you always enjoy speaking with our team. We look forward to assisting you again in the future!"
Kyle Donaldson
October 6, 2025
"The team at Michael Hillman State Farm has been awesome! Always very responsive and professional. Highly recommend this agency for your insurance needs."
"Thank you for the great feedback, Kyle! We’re glad our team could provide responsive and professional service."
Kris Bennett
October 6, 2025
"I’ve had such a great experience working with Grace at Michael Hillman State Farm! She is professional, knowledgeable, and genuinely cares. Grace took the time to explain everything clearly and made sure I understood my options before making any decisions. She’s always patient and responsive. I highly recommend Grace to anyone looking for someone trustworthy and easy to work with at State Farm!"
"Thank you for your kind words, Kris! We’re happy Grace could provide such a caring and clear experience. Your recommendation means a lot!"
Susan Mangrum
October 6, 2025
"Gracie was very concerned about getting the best price for auto and renters at a price that fit my budget. Cheaper than what I was paying with Progressive and 40.00 cheaper a month. Give her a call. 5 Stars 🌟🌟🌟🌟🌟"
"Thank you for the 5-star review, Susan! We’re glad Grace helped you find the best coverage at a great price."
Kyan Brown
October 6, 2025
"Love this statefarm. Worked with Jonah to get set up with life insurance. Immediately lowered my rate and was treated with kindness. Highly recommend Michael and Jonah (dynamic duo) to set up all your insurance needs!"
"Thank you for the great recommendation, Kyan! We’re glad Jonah and Michael could help and provide excellent service."
Sharon Henshaw
October 4, 2025
"I love this guy he is always so nice and very nice to. He has help me on several time."
"Thank you for your kind words, Sharon! We're happy to hear he’s been so helpful and friendly."
sporty spice
October 3, 2025
"The absolute worst experience. I received a call a week ago seeing if I wanted to extend my life insurance policy to which I remembered calling to cancel and asked who my beneficiaries were which were a long time ex relationship and dead mother. I gave it a week to see if because I had been paying this whole time to just update beneficiary or cancel to which when I called the office was told I would receive a call back in about 5 minutes that never came and every single time I called was directed to voicemail likely because im doing this on Friday so it'll be thought ill forget come Monday. I contacted customer service to have the policy properly canceled and transfer to a better agency to find out a second 20 year life policy had been opened in my name. This agency has been scamming me out of $60 a month and while its partially my fault for not noticing they also never updated my address from when I started the policy many years ago despite have my homeowners insurance policy. This agency has cost me likely close to $7000 and would implore anyone to not go with them and do the due diligence of making sure people that are in control of taking money dont continue to take more than have been consented to take."
"Thank you for sharing your feedback. We’re truly sorry for the frustration and confusion you’ve experienced. This is not the service we strive to provide. Please know that we take your concerns very seriously and want to make things right. We encourage you to reach out to us directly so we can address your specific issues and work towards a resolution. To clarify, we make every effort to communicate clearly with our customers. We send out notices semiannually to inform customers exactly what they are paying for and why – including detailed billing notices. Additionally, we pride ourselves on transparency and integrity—we do not scam anyone. We have an application and underwriting process that we adhere to and maintain all compliance standards. Our team is committed to responding to all customer inquiries within 24 hours or by the next business day at the latest. We value your business and hope to have the opportunity to restore your trust. Please contact us directly so we can assist you further. "
Dawna Bowers
October 3, 2025
"UPDATE: Still AMAZING service!! This time I had the pleasure of Caia’s excellent customer service! She’s top notch!! Grace was so patient and did not pressure me at all. She was very respectful, responsive, and never misled me. I appreciate the honesty. I have referred and will continue to refer her. Thank you Grace for your wonderful customer service. It’s very refreshing."
"Thank you for your business, Dawna! The greatest compliment you can give us is a referral! :)"
Cloteia Thornton
October 2, 2025
"The staff was friendly and professional."
"Thank you for your kind words, Cloteia! We're glad our team made a great impression."
Anthony Katz
October 1, 2025
"Grace and Gustav were both great. I just changed to State Farm and made it so very easy and a pleasure to work with and to talk to and saved a ton of money on home owners and auto and motorcycle. Very happy"
"Thank you for sharing your positive experience, Anthony! We're delighted to hear that Grace and Gustav made your transition to State Farm easy and enjoyable, and that you saved a lot on your homeowners, auto, and motorcycle insurance. We’re happy to have you with us and look forward to serving you!"
Mary Trotter
October 1, 2025
"Jonah very helpful explaining the homeowners insurance in my auto insurance he was very nice answering my questions he was very good thank you so much"
"Thank you for your kind words, Mary! We're glad to hear that Jonah was helpful and took the time to clearly explain your homeowners and auto insurance. We appreciate your trust and are here anytime you have more questions!"
Perry Woods
September 30, 2025
"I would like to thank Grace for her hard work for helping me find the best quote for me to be insured and the price I'm loving it she was very nice and was on point with every answer to my question and she also made sure that everything was extremely explain to me with the most importance of understanding my policy and payments and due date and made sure that I signed every document that I needed to signed.But the most thing that I liked about her was how PROFESIONAL and POLITE and COURTEOUS she was in helping me starting up my new policy so to you Mrs Grace I thank you and to anybody looking for the best prices for coverage Holla at the best that will get you right Mrs.Grace @ STATEFARM cause you will be insured in good GRACE dealing with Mrs.Grace. PEACE LOVE AND INSURED. Perry Woods"
"Thank you so much for your heartfelt and detailed review, Perry! We're thrilled to hear that Grace provided you with professional, polite, and thorough service, making sure all your questions were answered and that you fully understood your policy. Your kind words truly mean a lot to us and to Grace. We'll be sure to pass along your appreciation. Wishing you peace, love, and great coverage—thank you for choosing us!"
Carolyn Lane
September 30, 2025
"Grace is a great agent, so nice and courteous, she understood my needs and got me just what I wanted and more"
"Thank you for your wonderful review, Carolyn! We're glad to hear that Grace provided such attentive and courteous service, and that she was able to meet your needs perfectly. We appreciate your trust and look forward to continuing to serve you!"
Jerimey
September 30, 2025
"Katelynn is the reason I decided to change providers. Her customer service is top notch and has made my day so much easier."
"Thank you for your kind words, Jerimey! We're so happy to hear that Katelynn's exceptional customer service made such a positive impact on your decision. We'll be sure to share your compliments with her. Welcome to our insurance family!"
Ordrell Smith
September 30, 2025
"Genuine and professional. He made me feel comfortable 👍🏾 And so did Caia🙂"
"Thank you for your wonderful feedback, Ordell! We're delighted to hear that both Mr. Hillman and Caia made you feel comfortable and provided professional, genuine service. We appreciate your trust and look forward to assisting you again!"
Landon Lyle
September 30, 2025
"I worked with Jonah and he helped me save money on the policy and provided great customer service. Will definitely be renewing my policy at the end."
"Thank you for sharing your experience, Landon! We're thrilled to hear that Jonah was able to help you save money and provide excellent customer service. We look forward to continuing to serve you when it's time to renew your policy!"
Bryan Amenta
September 30, 2025
"Great insurance company"
"Thank you so much for your kind words, Bryan! We’re glad to hear you had a great experience with our insurance company. If you ever need any assistance, we're here to help!"
Johnny Sharp
September 30, 2025
"It was ok"
"Thank you for your feedback, Johnny! We appreciate you taking the time to share your experience. If there’s anything specific we can do to make your next visit better, please let us know!"
Faye Robinson
September 29, 2025
"It has been a pleasure working with the Hillman State Farm Insurance agent. She was very helpful in transferring my home and auto insurance over and saving me a lot. Thanks"
"Thank you so much for your kind words, Faye! We're thrilled to hear that our agent was able to assist you in transferring your home and auto insurance smoothly while saving you money. We appreciate your trust and look forward to continuing to serve your insurance needs!"
Tammie Trona
September 26, 2025
"Katelynn is fantastic. She always resolves all of my insurance needs and questions, providing excellent customer service promptly. Tammie Dean"
"Thank you so much, Tammie! We're delighted to hear that Katelynn has been providing you with excellent service and promptly addressing all your insurance needs. We truly appreciate your kind words and your continued trust!"
Vickie Davis
September 25, 2025
"I first was dealing with Grace then Caia. Caia has "always" been willing to help. She has a very pleasing personality."
"Thank you so much for your kind words and for sharing your experience, Vickie! We’re delighted to hear that both Grace and Caia were able to assist you, and we’re especially glad that Caia’s helpfulness and personality made a positive impression. We truly appreciate your feedback and look forward to continuing to provide you with excellent service!"
Quentin Nash
September 25, 2025
"Caia is the best she always give good answer and solutions to any question and a good listener"
"Thank you for your wonderful comments, Quentin! We’re thrilled to hear that Caia consistently provides helpful answers, effective solutions, and takes the time to listen carefully. We’ll be sure to share your kind words with her. Your satisfaction means a lot to us, and we’re here whenever you need assistance! "